Atypical location
Turnstyle
New York City
Claiming to be the first fully privatized project developed in NYC’s subway system, Turnstyle converted an underground 30,000-square-foot tunnel at a busy Midtown subway station into a food hall. “It may not seem like an obvious place [for a food hall], but the key to all retail is traffic—and 90,000 [people] use this passageway every day,” says Susan Fine, principal and president of the real estate firm that developed the site.
Even with high volume, Fine says Turnstyle only works if its operators can get people to stay and not rush through like commuters. The mix of about 40 stalls was intended to offer something for everyone, with a variety of eateries—from vegan fare to Lebanese food and mini doughnuts—along with retailers, including a florist and a dog accessories shop. The space features interactive columns where diners can take selfies to send to themselves and post on social media. It’s not just for fun; the touchscreen kiosks help marketing efforts—sending themselves a pic automatically adds customers to Turnstyle’s email list.