Operations

Ghost kitchens unlock big-city real estate for casual dining

Chains like Cracker Barrel and Chili’s are using small-format kitchens to go places they couldn’t before.
Cracker Barrel's first-ever urban location is in a ghost kitchen. / Illustration by Restaurant Business

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Operations

Trend or fad? These restaurant currents could go either way

Reality Check: A number of ripples were evident in the business during the first half of the year. The question is, do they have staying power?

Financing

Starbucks' value offer is a bad idea

The Bottom Line: It’s not entirely clear that price is the reason Starbucks is losing traffic. If it isn’t, the company’s new value offer could backfire.

Financing

Struggling I Heart Mac and Cheese franchisees push back against their franchisor

Operators say most of them aren't making money and want a break on their royalties. But they also complain about receiving expired cheese from closed stores. "Don't send us moldy product."