Operations

How R.J. Melman and his Lettuce Entertain You teams are meeting the coronavirus challenge

Melman shares how his restaurant group has put creative new ideas into action.

Restaurants have had to quickly change up menus, operations and staff as the coronavirus spreads across the country. Listen as R.J. Melman, president of Lettuce Entertain You Enterprises, shares how his restaurant group has put creative new ideas into action to keep business going.

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Technology

AI agents can help diners book a table. It can also get them banned

Consumers are using AI assistants to land hot reservations. Some are running afoul of reservation platforms’ AI policies in the process.

Emerging Brands

Big Pizza might be having a problem. But emerging pizza brands are riding a wave of growth

Out of San Diego comes Mr. Moto, a quirky by-the-slice and whole pie brand that is growing northward. Founder Gibran Fernandez has shaved the mustache to focus on great pizza.

Financing

California franchise regulators turn up the heat

The Bottom Line: The state’s Department of Financial Protection and Innovation sent out a rare press release on penalties issued to the barbecue chain Dickey’s, and promised tougher oversight.

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