Editor at Large
Articles byPage 363
What were they thinking?
This has been a week of jaw-dropping restaurant blunders. Consider, for instance, Wendy’s inadvertent lapse into pimp-speak during an otherwise routine promotion.
Jean Birch's read of chains' yesterday—and tomorrow
The restaurant business changed during the 20-plus years that Jean Birch logged at several major chains, but she seems to doubt that casual dining was paying full attention.
The McDonald’s at JFK International Airport had an inventory discrepancy after I recently ate there. If it reconciled sales of the just-added Strawberry Pie with how many pies were still on hand at the end of the day, the count would have been off by one. So would the tally of satisfied customers, because I never got the pie—despite a wait of easily 30 minutes (hey, the restaurant was by my gate.)
In a matter of months, restaurateurs will need to notify employees of their new health insurance options under the Affordable Health Care act, officers of the National Restaurant Association alerted attendees at the Restaurant Leadership Conference. In a short, focused presentation, CEO Dawn Sweeney and chairman Phil Hickey stressed that operators need to learn their obligations and options now to contend with one of the greatest challenges ever faced by the industry.