The restaurants most likely to just say no

Restaurant customers may be demanding more customization of orders, but a few holdout establishments are refusing to oblige. The Urbanspoon customer-reviewing site has just released a list of what it’s calling strictest restaurants in America, where customers are routinely told, “Un-huh. That’s not how we do it here.”

Here’s the list:


Dallas/Fort Worth

Los Angeles

Miami Metropolitan Area

New Orleans

New York City


San Francisco Bay Area


Washington D.C.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.


Exclusive Content


Wendy's, whose chairman is an activist, may be getting an activist

The Bottom Line: Activist investor Blackwells apparently plans to nominate “several directors” to the burger chain’s board, according to Reuters.


Yes, there is such a thing as too fast in the quick-service world

The Bottom Line: In a world of digital orders and drive-thrus, friendly service actually matters more than speed.


BK franchisee Carrols goes from tragedy to triumph

The big Burger King franchisee has overcome a pandemic, inflation, questions about its future and the death of multiple executives to become the industry’s best turnaround story of 2023.


More from our partners