Restaurant operators often speak of innovation in terms of putting new signature dishes and food creations on the menu. But where the biggest innovation is happening today may be less on the menu and more in the technologies driving increased efficiency and effectiveness.
Next-generation restaurant management and POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability.
According to the 2016 Smart Decision Guide to Restaurant Management and POS Systems (now available for complimentary download), more than three-quarters (78%) of restaurant operators cite the benefits of POS mobility as the top reason to upgrade their technology capabilities. Yet the benefits of POS mobility are not the only reason that so many restaurant operators are upgrading.
The growing need to accept new payment methods, including chip credit cards and e-wallet apps, also ranks as high priority. The need to comply with new data-security requirements is another compelling reason that so many restaurant operators are making the leap to a next-generation system.
So, too, are the benefits of migrating from on-premise installation to cloud-based deployment. In addition, many restaurant operators are drawn to the improved user interfaces—and increased flexibility and customizability—that have become the hallmark of next-generation solutions.
For some restaurant operators, the biggest selling points are improvements in features and functionality. These improvements are evident in the expanded ordering and payment processing, built-in inventory control and labor management as well as the guest relationship management and loyalty program management capabilities.
Just as important to many restaurant operators are the robust data analysis and performance reporting capabilities that many solutions now offer. These solutions can help them better manage their operations and identify more opportunities for improvement.
In short, restaurant operators have plenty of reasons to want to migrate from a legacy system that may be lacking in multiple areas to a state-of-the-art system designed to meet their needs now and into the future. For those grappling with payment processing and security deficiencies, the need may be urgent.
Published by Starfleet Research, the leader in best practices market research for the hospitality sector, with underwriting support from Agilysys, Infor, Matre’D, Oracle Hospitality and TouchBistro. The new edition of this popular Smart Decision Guide offers a roadmap to success for both new and existing businesses. It includes insights for evaluating different solutions and offers a roadmap to success for both new and existing businesses, as well practical guidance for making the right selection based on individual priorities and requirements. It also includes pointers for maximizing the value of the investment once the new system is implemented.
This post is sponsored by Starfleet Research