How chains are mining a ‘gold rush’ of customer data
As transactions increasingly shift to digital channels, restaurants are learning more about their guests than ever.Illustration: Restaurant Business staff/Shutterstock
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Financing
McDonald’s steps out of the political shadows
The Bottom Line: The burger giant traditionally lets others do all the talking on major political issues. But more recently it has made its voice heard on topics like California's business climate or crime in Chicago.
Food
Chickenhawk breaks out of the chicken sandwich rut with a 2.0 model
Popeyes success with its chicken sandwich started a deluge on menus, but this new fast casual is putting some different ideas between the buns.
Operations
Hilton’s quest to create hotel dining destinations
Global head of food and beverage Adam Crocini shares highlights of what’s coming for the hotel giant’s Conrad, Waldorf Astoria and other brands.