How chains are mining a ‘gold rush’ of customer data
As transactions increasingly shift to digital channels, restaurants are learning more about their guests than ever.Illustration: Restaurant Business staff/Shutterstock
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Technology
At a Cleveland CloudKitchens, operators say they were set up to fail
The chefs came to Carnegie Food Hub to grow their businesses. They left discouraged and in the red. It’s part of a pattern at CloudKitchens facilities nationwide.
Workforce
Why restaurants should care more about apathy
Reality Check: The industry’s efforts to avert spikes in labor costs and benefits might as well be canceled due to lack of interest.
Financing
Here's why the nation's largest restaurant franchisee is branching into hotels
Greg Flynn sees opportunity in a number of franchising-based businesses. Lodging is just one of them. And there will be more.