How chains are mining a ‘gold rush’ of customer data
As transactions increasingly shift to digital channels, restaurants are learning more about their guests than ever.Illustration: Restaurant Business staff/Shutterstock
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Workforce
Restaurants’ race for workers puts pressure on culinary schools
Rising wages are tempting some students to leave the classroom early, forcing schools to adapt.
Financing
Something is not working between McDonald’s and its franchisees
The Bottom Line: The burger giant is facing the latest in a string of disputes with its operators, despite the company’s strong sales and record store-level cash flow and valuations.
Financing
Franchisee unrest grows as McDonald’s changes its rules
A group representing Black franchisees voted “no confidence” in CEO Chris Kempczinski. Other groups could take similar steps amid anger over new renewal standards. “An absolute declaration of war on owners," one operator said.