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Technology

How chains are mining a ‘gold rush’ of customer data

As transactions increasingly shift to digital channels, restaurants are learning more about their guests than ever.
Illustration: Restaurant Business staff/Shutterstock

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Technology

At a Cleveland CloudKitchens, operators say they were set up to fail

The chefs came to Carnegie Food Hub to grow their businesses. They left discouraged and in the red. It’s part of a pattern at CloudKitchens facilities nationwide.

Workforce

Why restaurants should care more about apathy

Reality Check: The industry’s efforts to avert spikes in labor costs and benefits might as well be canceled due to lack of interest.

Financing

Here's why the nation's largest restaurant franchisee is branching into hotels

Greg Flynn sees opportunity in a number of franchising-based businesses. Lodging is just one of them. And there will be more.