Technology

How chains are mining a ‘gold rush’ of customer data

As transactions increasingly shift to digital channels, restaurants are learning more about their guests than ever.
Illustration: Restaurant Business staff/Shutterstock

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Financing

Crumbl has a math problem

The Bottom Line: The cookie chain’s franchise disclosure document shows some opportunities and challenges among its franchisee base. But it also shows why it’s important to pay attention to how a brand reports its numbers.

Operations

Wine concepts were the surprise toast of casual dining last year

Despite a nationwide slump in wine sales, wine-centric casual-dining chains like Sixty Vines and Postino are booming. Here’s their recipe for success.

Leadership

How one of the nation's top-grossing restaurateurs is navigating the toughest economic climate ever

Stephen Starr's company has nine concepts on the Top 100 list of top-performing independent restaurants, more than any other operator. But he says if he had to start over now, he's not sure he could build what he built.