Why Grubhub fell behind
The company's outsize presence in big cities held it back while its competitors soared during the pandemic.Grubhub has faced challenges in key markets like New York City. / Photograph: Shutterstock
Restaurant Business Exclusive Content
Financing
Last quarter’s big winner: Higher menu prices
The Bottom Line: Other winners included Potbelly and third-party delivery, while Freshii, quick-service pizza and lower-income consumers were left out.
Financing
For Starbucks, unspent gift cards become a big business
The Bottom Line: As customers returned to Starbucks, revenue from unspent gift cards did, too, providing the coffee giant with a weird and profitable source of funds.
Technology
At a Cleveland CloudKitchens, operators say they were set up to fail
The chefs came to Carnegie Food Hub to grow their businesses. They left discouraged and in the red. It’s part of a pattern at CloudKitchens facilities nationwide.