Have you ever told a lie? In a boring situation, do you usually tune out and daydream? What would you do if you saw an elderly lady looking confused at a bus stop?
These types of questions have been a popular way for restaurants to size up potential hires. By asking hypothetical and behavioral questions, personality tests seek to predict how applicants will fit in with a company’s culture and how they might react to an on-the-job crisis.
But now, operators are using the assessments for more than just the hiring process. Here are three ways to leverage employees’ test results to help develop and retain staff.