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More restaurants turn unit design over to the people who have to live with it

Reality Check: No one knows the aggravations of working in a restaurant like the actual employees and their bosses. Here's a look at the growing trend of chains attempting to harness that know-how as a potent remedy for their labor problems. By Peter Romeo on Nov. 08, 2021

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Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

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Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.