Fazoli’s has the hallmarks of a quick-service restaurant, such as drive-thrus, yet its menu of cooked-to-order Italian food and focus on service project a full-service image. CEO Carl Howard classifies his chain as a premium QSR, and that positioning has played out well these last couple of months. Listen as Howard shares the strategies that have kept Fazoli’s ahead of the curve during the health crisis and describes his post-pandemic plans for the brand.
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