Operations

Hungry Jack’s drive-thru hack

The Australian banner for Burger King, Hungry Jack’s is testing a new device intended to speed up drive-thru times, increase order accuracy and enhance morning convenience. 

The chain’s Brekk-E-Tag, which plays off Aussie slang for breakfast, is a small RFID-based device that guests can attach to their car visor, similar to an electronic toll pass. The device alerts the restaurant’s drive-thru when the customer is approaching, triggering a saved order to be placed. When the order is placed, the Brekk-E-Tag beeps to alert the customer to drive through to the window for payment and pickup. 

To set up and use the tool, guests must register online and enter a regular breakfast order, which can be updated at any time. Hungry Jack’s is testing the device at one unit in Tumbi Umbi, New South Wales.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners