Speakers at this year’s Restaurant Leadership Conference ranged from industry experts, executives and the founders of some of the most disruptive companies in restaurant history to a former NFL quarterback, a onetime presidential candidate and a former secretary of state.
Add all of those together, and attendees got a four-day event full of interesting comments relevant to people in and out of the restaurant industry. Read on for few of them.
“There but for the grace of God goes you and your brand.”
—Gerry Fernandez, president of the Multicultural Foodservice & Hospitality Alliance, saying that the controversy surrounding two black men arrested in a Starbucks could happen anywhere.
“Workers are like migrating geese. They stay for two months, then leave to travel and often want to come back [to your restaurant]. No-shows, calling out sick and the high turnover rate can cost employers $150,000 a year.”
—Rob Huddleston, director of design and UX, Snag Innovation Lab.