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Bill Main

Articles by
Bill Main

Page 14

The soft skills

When an employee quits, they don't quit the company, they quit their boss. An independent survey showed that half the people quit their previous employer because of problems with their immediate supervisor. No surprise.

Protect yourself

It is imperative that your management and employee policy handbooks have clearly defined harassment policies.

Sexual harassment case studies

The case studies below are just two of many cases in our court systems. They clearly show that things aren't so clear when it comes to harassment lawsuits.

Sexual harassment

Sexual harassment... those two words conjure up a myriad of images... interns, coke cans, big lawsuits, headaches the size of Texas. In the hospitality industry, we really need to pay attention.

It's not just any old mustard

In my early days as a restaurateur I learned a valuable lesson about guest perceptions. By featuring the right branded products, I improved my profits.

Caught ya! Employee appreciation

Everybody needs a pat on the back, especially employees who work diligently to make your customers' dining experiences fantastic. Part of your job as an owner or manager is to keep your team motivated, so they stick around.

A rose by any other name

What makes you different, better and special? Your Unique Experience Proposition defines your brand and keeps your customers coming back.

Dumb and dumber

"What part of your job is the most unnecessary, dissatisfying, unproductive, or just plain dumb?" Ask that question of your employees and get ready for some fantastic feedback.

Ignorance is no excuse

Without carefully verifying background information and references, the hiring process can go very wrong. It is important to follow a standard procedure when hiring and to dot every i.

Outsourcing your background checks

Outsourcing your employee screening and background checks reduces the time and expense involved in checking personal, academic and professional histories yourself. It can also lessen your legal liability.

No goo in the loo

Ever enjoyed a meal out when everything — the food, the service, the ambiance — seems to be just right, only to walk into the restroom and feel like you've been transported to a third world country?

Would you like stock options with your burger?

There's more than one way to the top. A significant number of senior executives at top foodservice companies began their career as an entry level employee in the company. Yes, we're talking about bussers, preppers, and taco stuffers. Loyalty pays off.

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