Technology

Caliburger’s burger-flipping robot already a flop?

CaliBurger’s burger-flipping robot shuts down after one day; employees can’t keep up with robot’s pace, customer demand.
flippy the burger flipping robot

Flippy the burger-flipping robot was put on furlough late last week, just one day after its first official shift at CaliBurger.

Cali Group, the parent company of both Flippy and CaliBurger, said the shutdown isn’t the robot’s fault. Humans are to blame, Cali Group officials told USA Today.

The quick-service burger restaurant simply didn’t have enough employees to make patties for Flippy to flip. Nor were there enough workers to top all those burgers, especially with high consumer interest in the robot that’s reported to be able to grill 2,000 burgers a day.

Flippy’s robotic arms remain on display at the Pasadena, Calif., unit.

CaliBurger is currently training store managers how to work more efficiently with the robot. That means protocols for prepping patties, seasoning them and readying them for Flippy.

"Mostly it's the timing," Anthony Lomelino, Cali Group’s chief technology officer, told USA Today. "When you're in the back, working with people, you talk to each other. With Flippy, you kind of need to work around his schedule. Choreographing the movements of what you do, when and how you do it."

CaliBurger representatives have not responded to a request for comment on how long Flippy will be out of commission.

Last month, the restaurant’s parent company secured $10 million in funding to fuel research and development on Flippy and other robotic foodservice innovations.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners