Technology

Red Robin to add tabletop payment and maybe more

Add Red Robin to the list of casual-dining chains that will invite customers to pay for their meals via a tabletop device.

Executives said the new technology will also enable patrons to input or access information from Red Robin’s loyalty program and to opt for entertainment options that carry a fee.

CEO Steve Carley was asked if the capabilities will be expanded to include ordering drinks or food, but he declined to answer, noting that the contract has just been signed. He set 2015 as the year of deployment.

Three Red Robin franchisees have been using the system for as long as three years, according to the device’s supplier, Ziosk.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Marketing

Older brands try new tricks in their quest to stay relevant

Reality Check: A number of mature restaurant chains are out to prove that age is just a number.

Financing

At Papa Johns, delivery shifts from its own apps to aggregators

The Bottom Line: The pizza delivery chain’s business with companies like Uber Eats and DoorDash is thriving while its own delivery is slowing. But this isn’t the beginning of the end of self-delivery, CEO Rob Lynch says.

Topics

How the shift to counter service has changed Steak n Shake's profitability

The Bottom Line: Sardar Biglari, chairman of the chain’s owner Biglari Holdings, details how the addition of kiosks and counter service has transformed restaurants.

Trending

More from our partners