technology

Should you buy tech, or build it yourself? FSTEC offered some spirited answers

By Peter Romeo on Sep. 17, 2024

A panel on the topic opened with a divided group of presenters. But they eventually came around to the conclusion that a blend of the two approaches could be the best bet.

What's a CISO? The new IT job coming to restaurants

By Joe Guszkowski on Sep. 17, 2024

Chief information security officers are common at large companies, but not so much in restaurants. That is starting to change as cyberattacks become a bigger threat.

Chipotle puts its 'cobots' to work in restaurants

By Lisa Jennings on Sep. 16, 2024

The automated avocado peeler and an augmented makeline have moved to the next stage of testing. Can they handle a lunch rush?

Starbucks sets out to redefine restaurant tech (again)

By Joe Guszkowski on Sep. 12, 2024

Tech Check: The coffee chain was a pioneer in hospitality and then digital ordering. Under CEO Brian Niccol, it must prove the two can coexist.

3 things to look forward to at this year's FSTEC conference

By Joe Guszkowski on Sep. 11, 2024

Tech Check: The annual tech show will look to the future while also addressing the challenges of the present. And it saves the best stuff for last.

Tech startup Ansa wants to democratize the digital wallet

By Joe Guszkowski on Sep. 10, 2024

The company is bringing technology pioneered by Starbucks to smaller operations, allowing them to streamline payments while reducing swipe fees.

Shake Shack reinvents the labor deployment model

By Lisa Jennings on Sep. 05, 2024

The burger chain joins a growing number of fast-casual chains using AI-driven technology to better manage staffing.

Consumers have mixed feelings about AI in restaurants

By Joe Guszkowski on Sep. 04, 2024

Not everyone is convinced the technology is necessary, and many give it little margin for error, according to a new survey.

Yelp sues Google, alleging that it manipulates search results

By Joe Guszkowski on Aug. 29, 2024

The restaurant review site claimed that Google gives preference to its own content even when it’s of lower quality.

Dynamic pricing is a case of right place, wrong time

By Joe Guszkowski on Aug. 27, 2024

Tech Check: Consumers are too on edge right now for restaurants to mess with pricing. It’s a shame, because the industry could use the boost.

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