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Technology

DoorDash accused of steering orders from non-partner restaurants

A lawsuit alleges the delivery company is listing these restaurants as closed or too far away in an attempt to redirect guests to official partners.

Technology

California puts end to questionable third-party delivery practice

Delivery companies will now need a restaurant’s consent to be listed on their platforms.

Technology

With health a top priority, restaurants race to innovate

By Joe Guszkowski on Sep. 24, 2020

Many are leaning on technology for its ability to reduce human contact and human error.

Technology

Mobile ordering takes off, thanks to COVID

By Jonathan Maze on Sep. 23, 2020

The long-growing service has flourished during the pandemic, providing chains with some unexpected opportunities.

Technology

U.S. reps call for investigation of delivery services

By Joe Guszkowski on Sep. 23, 2020

Market concentration has given the companies unfair leverage over restaurants, the officials wrote in a letter to the FTC.

Technology

Behind the scenes at a ghost kitchen

By Joe Guszkowski and Luke Domask on Sep. 23, 2020

See inside Kitchen United's Chicago facility

Technology

How Reef Kitchens is riding the wave of delivery demand

By Jonathan Maze on Sep. 23, 2020

This week’s episode of the RB podcast “A Deeper Dive” features Alan Philips, Reef’s chief creative officer, who explains the ghost kitchen operator’s unique model.

Technology

Tech is enhancing the restaurant experience for consumers … or is it?

By Patricia Cobe on Sep. 22, 2020

The pandemic has accelerated customer-facing technology to make dining out safer. Is that compromising hospitality?

Technology

3 unique delivery models to watch

By Joe Guszkowski on Sep. 22, 2020

These companies aim to be more restaurant-friendly, with lower fees and more focused service.

Technology

Curbside service shifts into the fast lane

By Peter Romeo on Sep. 22, 2020

Delivery was supposed to be the big gainer of the pandemic. But operators have discovered that an old service coupled with new technology is what they’re seeing as a greater sales opportunity.

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