technology

Technology

Why Anthony's Coal Fired Pizza ditched its AI phone system

The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.

Operations

Former Wonder exec named president of Kernel Foods

Chipotle founder Steve Ells' new automated concept Kernel is expected to debut this fall in Manhattan.

Users can earn prizes ranging from a heat-and-eat platter to any hot entree. The points can also be used for items sold in the concept's retail shops.

It’s one of four new app features the delivery company unveiled Wednesday, three of which are related to groceries.

Tech Check: Grocery is one of the few industries that may be even less techy than foodservice. Instacart wants to help it catch up, and could get a boost from its IPO.

Dynamic pricing, also known as surge pricing, is expected to take off in the coming years, thanks to new technology. But customers may not like it.

Tech is becoming the most crucial department in the modern restaurant C-suite. But with great power comes great responsibility.

Atul Sood sees a lot of opportunity in the company's partnerships with Kroger and Circle K, but not so much in its stand-alone ghost kitchens. “You’ll probably see less of those,” he said.

During a Technomic report on the state of technology, attendees were advised to factor human intervention into their contingency plans.

At FSTEC, franchisors say getting system buy-in on tech means making them part of the decision process. But sometimes you have to say no to new tech, too.

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