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technology

Leadership

CEO Charlie Morrison sees Wingstop at 'an inflection point'

The chain's longtime leader foresees changes for a concept that has been careful not to move with every market ripple.

Technology

The ouch of technology

Big operations are ensuring it’s not for everyone, no matter how much everyone might want it, says RB's Reality Check.

Financing

Amazon to shut down its restaurant delivery service

By Jonathan Maze on Jun. 11, 2019

The online retailer opts to end Amazon Restaurants as the third-party delivery business continues to consolidate.

Leadership

IHOP’s Rebelez returns to c-stores as Casey’s CEO

By Peter Romeo on Jun. 06, 2019

The channel may be different, but the challenges are likely to be familiar.

Technology

Plaintiffs ask to resolve a lawsuit over Arby’s data breach

By Peter Romeo on May 09, 2019

A U.S. court has been asked to ratify a $2 million payment.

Technology

Major tech infusion planned for Applebee’s, IHOP

By Peter Romeo on May 02, 2019

Parent Dine Brands plans to invest in capabilities ranging from better in-store Wi-Fi to geolocation systems that signal the arrival of a takeout customer.

Technology

Domino’s is testing GPS driver tracking

By Jonathan Maze on Apr. 29, 2019

The Phoenix test, expected to be expanded to additional markets this spring, will allow customers and store managers to track drivers.

Financing

Tim Hortons’ loyalty program takes off

By Jonathan Maze on Apr. 29, 2019

One-fifth of Canadians are members of the program after just a few weeks, but the chain’s same-store sales fell in the first quarter.

Technology

Restaurants admit strong fears about keeping up with tech

By Peter Romeo on Apr. 23, 2019

Almost two-thirds believe the pace of change is outstripping their ability to stay abreast, according to a new study.

Financing

Chains start charging more for delivery orders

By Jonathan Maze on Apr. 15, 2019

Restaurants are raising prices for delivery as providers ease requirements, and they say they've had little pushback from customers.