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Technology

DoorDash accused of steering orders from non-partner restaurants

A lawsuit alleges the delivery company is listing these restaurants as closed or too far away in an attempt to redirect guests to official partners.

Technology

California puts end to questionable third-party delivery practice

Delivery companies will now need a restaurant’s consent to be listed on their platforms.

Many are leaning on technology for its ability to reduce human contact and human error.

The long-growing service has flourished during the pandemic, providing chains with some unexpected opportunities.

Market concentration has given the companies unfair leverage over restaurants, the officials wrote in a letter to the FTC.

See inside Kitchen United's Chicago facility

This week’s episode of the RB podcast “A Deeper Dive” features Alan Philips, Reef’s chief creative officer, who explains the ghost kitchen operator’s unique model.

The pandemic has accelerated customer-facing technology to make dining out safer. Is that compromising hospitality?

These companies aim to be more restaurant-friendly, with lower fees and more focused service.

Delivery was supposed to be the big gainer of the pandemic. But operators have discovered that an old service coupled with new technology is what they’re seeing as a greater sales opportunity.

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