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Technology

Why Anthony's Coal Fired Pizza ditched its AI phone system

 By Joe Guszkowski on Sep. 22, 2023

The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.

Operations

Former Wonder exec named president of Kernel Foods

 By Lisa Jennings on Sep. 21, 2023

Chipotle founder Steve Ells' new automated concept Kernel is expected to debut this fall in Manhattan.

Marketing

Cracker Barrel fires up its first loyalty program

By Peter Romeo on Sep. 21, 2023

Users can earn prizes ranging from a heat-and-eat platter to any hot entree. The points can also be used for items sold in the concept's retail shops.

Technology

Uber Eats is adding an AI chatbot to help people find restaurants

By Joe Guszkowski on Sep. 20, 2023

It’s one of four new app features the delivery company unveiled Wednesday, three of which are related to groceries.

Technology

Why restaurants should keep an eye on Instacart

By Joe Guszkowski on Sep. 19, 2023

Tech Check: Grocery is one of the few industries that may be even less techy than foodservice. Instacart wants to help it catch up, and could get a boost from its IPO.

Financing

Thinking about dynamic pricing? Tread carefully

By Jonathan Maze on Sep. 19, 2023

Dynamic pricing, also known as surge pricing, is expected to take off in the coming years, thanks to new technology. But customers may not like it.

Technology

IT gets a glow-up and 5 more takeaways from the FSTEC conference

By Joe Guszkowski on Sep. 18, 2023

Tech is becoming the most crucial department in the modern restaurant C-suite. But with great power comes great responsibility.

Technology

Kitchen United to lean into retail and catering under new CEO

By Joe Guszkowski on Sep. 18, 2023

Atul Sood sees a lot of opportunity in the company's partnerships with Kroger and Circle K, but not so much in its stand-alone ghost kitchens. “You’ll probably see less of those,” he said.

Technology

Don't give computers the keys to your restaurant, FSTEC attendees are warned

By Peter Romeo on Sep. 18, 2023

During a Technomic report on the state of technology, attendees were advised to factor human intervention into their contingency plans.

Technology

To convince franchisees to adopt new technology, think like a marketer

By Jonathan Maze on Sep. 18, 2023

At FSTEC, franchisors say getting system buy-in on tech means making them part of the decision process. But sometimes you have to say no to new tech, too.

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