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Technology

Restaurants wonder what Square's mass layoffs will mean for them

 By Joe Guszkowski on Mar. 05, 2026

Parent company Block just shrunk its workforce by 40%, saying it plans to do more with AI. That has created uncertainty, and some unease, for restaurants that use Square POS.

Technology

How 4 restaurant chains are using AI today

 By Joe Guszkowski on Mar. 04, 2026

AI is now part of the team at Krispy Kreme, Freddy’s, Taco John’s and Nekter, and the applications are as diverse as the brands themselves.

Technology

Olo is launching a customer-facing ordering app

By Joe Guszkowski on Mar. 03, 2026

The Olo App will feature hundreds of restaurant brands, giving customers a “remote control” for food ordering. Restaurants will pay no commissions and will get access to customer data from across the network.

Technology

An operator couldn't find the tech he needed, so he built it with AI

By Joe Guszkowski on Mar. 02, 2026

Tech Check: Pincho CEO Otto Othman is now offering his "vibe-coded" recipe manager to other restaurants. He believes tech suppliers should be concerned about the rise of AI coding tools.

Beverage

The beverage boom is transforming the soda fountain

By Joe Guszkowski on Feb. 27, 2026

As restaurants look to meet growing demand for specialty beverages, they are tapping equipment suppliers for new products. The result is a new generation of high-tech drink machines.

Technology

Flippy maker Miso Robotics acquires operations app Zignyl

By Joe Guszkowski on Feb. 26, 2026

The company has rolled Zignyl into a new product called Zippy, an AI-powered data dashboard that operators can talk to like a chatbot.

Technology

Reservation services Resy and Tock are merging

By Joe Guszkowski on Feb. 24, 2026

The two American Express-owned platforms will become one under Resy this summer, roughly doubling its inventory.

Technology

Consumers are sending a signal on tech. Restaurants should listen

By Joe Guszkowski on Feb. 24, 2026

Tech Check: Balancing tech and hospitality is an ongoing challenge for operators. Recent data shows that the scales may be getting out of whack.

Technology

Panera faces multiple lawsuits following data breach

By Lisa Jennings on Feb. 23, 2026

Customers seeking class-action status argue in court that the fast-casual chain failed to protect their personal information, even after being hit by a cyberattack last year.

Technology

Why DoorDash isn't afraid of AI shopping agents

By Joe Guszkowski on Feb. 20, 2026

The delivery giant doesn’t think agentic chatbots can replicate all the things it does. “We're going to be the best place to solve the end-to-end job for customers,” CEO Tony Xu said.

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