technology

Delivery apps are dialing up discounts for price-conscious consumers

By Joe Guszkowski on Sep. 18, 2024

Nearly half of all orders on DoorDash, Uber Eats and Grubhub featured a discount in a recent secret shopper study. For restaurants, the tactic can be a double-edged sword.

Technology

4 ways restaurant delivery can get a little better

By Joe Guszkowski on Sep. 18, 2024

Small improvements to things like quote times and order accuracy could go a long way with consumers, data shows.

Technology

Restaurant customers really like their delivery services

By Jonathan Maze on Sep. 18, 2024

An exclusive look at third-party delivery services from Intouch Insight shows high customer satisfaction with the service, even if it costs a bit more.

Technology

Which restaurant delivery app is best? Consumers weigh in

By Joe Guszkowski on Sep. 18, 2024

Secret shoppers assessed DoorDash, Uber Eats and Grubhub on speed, accuracy and more. The results show a clear winner.

Technology

No one goes to a restaurant for its technology

By Lisa Jennings on Sep. 18, 2024

They're coming for the great food and experience. The technology should just make that experience easier to get.

Technology

What's a CISO? The new IT job coming to restaurants

By Joe Guszkowski on Sep. 17, 2024

Chief information security officers are common at large companies, but not so much in restaurants. That is starting to change as cyberattacks become a bigger threat.

Technology

Should you buy tech, or build it yourself? FSTEC offered some spirited answers

By Peter Romeo on Sep. 17, 2024

A panel on the topic opened with a divided group of presenters. But they eventually came around to the conclusion that a blend of the two approaches could be the best bet.

Technology