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Marketing

How Facebook and Instagram are courting restaurant marketers

 By Joe Guszkowski on Oct. 10, 2024

At a gathering for restaurants at Meta’s Chicago headquarters, the social media giant made its pitch for how it can help brands reach more customers.

Financing

The benefits, and drawbacks, of restaurant AI

 By Jonathan Maze on Oct. 09, 2024

A Deeper Dive: Richard Del Valle, chief information officer of Bojangles, joins the Restaurant Business podcast to talk about the company’s technology efforts, including drive-thru AI.

Technology

Toast launches branded mobile apps for restaurants

By Joe Guszkowski on Oct. 08, 2024

The new tool is part of the tech supplier’s fall product release, which also includes text message marketing.

Financing

The pandemic accelerated Americans' move away from cash

By Jonathan Maze on Oct. 07, 2024

People still use cash, particularly those who are older or have lower incomes. But the pandemic drove a major shift toward credit and debit cards, according to the U.S. Federal Reserve.

Technology

Here's how AI sees the need for regulating restaurant AI

By Peter Romeo on Oct. 02, 2024

Reality Check: Calls for monitoring the industry's use of the technology have been increasing. Here's the view of a major stakeholder in the matter, AI itself.

Technology

Why Americans' food delivery habit will only keep growing

By Joe Guszkowski on Sep. 30, 2024

Tech Check: Despite concerns about affordability, demand for delivery is picking up and has plenty of room to run, new data shows.

Technology

CloudKitchens accused of sexual harassment by former employee

By Joe Guszkowski on Sep. 26, 2024

In a lawsuit, the salesperson said she faced discrimination, harassment and retaliation at the ghost kitchen company run by Travis Kalanick.

Technology

Seattle's one-man delivery business gets ready to grow

By Joe Guszkowski on Sep. 26, 2024

Tony Illes started Tony Delivers with the goal of offering affordable food delivery with a personal touch. Now he wants to turn his hustle into an app.

Financing

Why third-party delivery continues to grow in popularity

By Jonathan Maze on Sep. 25, 2024

A Deeper Dive: Cameron Watt, president and CEO of Intouch Insight, joins the Restaurant Business podcast to talk about his firm’s recent study on delivery at restaurants and convenience stores.

Technology

Delivery apps don't have to share data with NYC restaurants, judge rules

By Joe Guszkowski on Sep. 25, 2024

A 2021 law requiring apps like DoorDash and Uber Eats to fork over detailed customer information was deemed unconstitutional in a blow to restaurants.

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