To allow staff members to expand their capabilities in order to promote excitement and retention, Daniel del Olmo, CEO of Disruptive Restaurant Group, parent of Umami Burger, reassigns staffers to other projects or areas of the company. “I’m a big believer of providing and allowing people to stretch beyond what they believe their capabilities are through stretch assignments,” he said at the Restaurant Leadership Conference in April. This strategy also gives leadership a sense of who should be nurtured as the next generation of leaders and who is struggling.
- 50 Great Ideas
- 1. Approachable guest education
- 2. Targeted outreach
- 3. Ongoing career development
- 4. All are welcome
- 5. Tapping closures for staffers
- 6. Out with training manuals
- 7. Owner's name here
- 8. Doggy bag collection
- 9. How local is it?
- 10. Cocktail list to suit the guests
- 11. Beyond the blue plate special
- 12. Just Say Yes
- 13. Tapping outside talent for specials
- 14. A pancake a day
- 15. Delivery hot spots
- 16. Keep a card handy
- 17. Personal finance coaching
- 18. High excitement over cocktails
- 19. Buddy system
- 20. Cut the a.m. carbs
- 21. Parka prep
- 22. Champion for retention
- 23. Friday follow-up
- 24. Happy hour for kids
- 25. Old school efficiency
- 26. Real-time predictive ordering
- 27. Charge it up
- 28. Straw education
- 29. Wearable incremental sales drivers
- 30. Iconic expectations
- 31. Getting in front of on-the-go consumers
- 32. Upcycling compost
- 33. Watching the weather
- 34. Viral table
- 35. Explanation-free catering
- 36. Yappy hour
- 37. Discounting desserts
- 38. Tattooed promotions
- 39. Modernizing the rules
- 40. DIY desserts
- 41. Social tour for new sites
- 42. Which water?
- 43. Driving profits with boozeless
- 44. Modern play place
- 45. Mentorship meetings
- 46. Early staging
- 47. Packaged to travel
- 48. Sticking with the theme
- 49. Giving staff a chance to stretch
- 50. Compliance at your fingertips