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How small restaurant chains can compete against the big guys

This week’s episode of "A Deeper Dive" features Cousins Subs CEO Christine Specht and franchising attorney Caroline Fichter.

Topics

Restaurant Association launches a program to keep employees in the industry

The initiative sets a career path that employees can follow for upward mobility, complete with certifications attesting to their abilities.

The quick-service burger chain wants to get faster.

With inspiration from an unlikely source, operations have changed significantly inside the kitchens of Legal Sea Foods, the high-volume polished-casual operation concentrated along the East Coast. 

The state becomes the first in the nation to outlaw the commonly used packages, with Hawaii, the westernmost jurisdiction, also looking at a ban.

Parent Dine Brands plans to invest in capabilities ranging from better in-store Wi-Fi to geolocation systems that signal the arrival of a takeout customer.

A new nighttime-only menu is offered, the lights are dimmed, servers change their uniforms and a special music list is played.

From contests to a $300 million technology acquisition, the chain is intent on improving its drive-thru times.

The Brinker International holding is close to picking at least one third-party service as a partner, officials say.

The 204-unit casual chain intends to complete an overhaul of all its kitchens by the end of the quarter, while tweaking its delivery and takeout procedures and pushing into catering.