Operations

Take a look at this new Pizza Hut in China

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The casual-dining chain is prioritizing facetime between managers and customers as it looks to improve the service in its restaurants.

Rising costs are pushing prices up at the bar, and consumers are pre-gaming to cut costs. Can restaurants and bars win them back with a more engaging experience?

Behind the Menu: The fast casual introduced the curated items to simplify ordering and encourage guests to explore more ingredients.

The fast-food chain has taken 64,000 calls and texts from customers about a variety of issues. The calls are providing crucial information on product innovation, operational improvements and even some broken signs.