The week’s 5 head-spinning moments: Servers under siege
Many industry savants see service as the area where restaurants can distinguish themselves. Then why are so many trying to cut server-customer interaction?
Space race
What restaurant design trends will restaurateurs and customers be talking about tomorrow? We spotlight trends that push form and function.
Applebee’s parent company DineEquity recently acknowledged that it’s time to push the reset button on the concept. Does that mean Applebee’s future business is shifting further away from one of its foundational principles, a connection to its clientele through memorabilia and other fan junk of local sports teams posted on the walls? We can only hope.