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Operations

Chick-fil-A again tops the industry in service

 By Peter Romeo on Nov. 30, 2023

The quick-service chain finished second overall in a ranking of 300 consumer brands.

Operations

Strengthening Consumer Loyalty

 Sponsored content from our partner W.K. Kelloggs Co. on Nov. 29, 2023

If you have noticed consumer traffic slowing down, you’re not alone. Understanding how to appeal to consumers is key to driving future visits and strengthening consumer loyalty.

Operations

A no-frills steak concept takes simplicity to the extreme

By Joe Guszkowski on Nov. 17, 2023

Five-unit Medium Rare serves one item for one price. “It’s boring,” admits co-founder Mark Bucher, but it works.

Operations

One Fair Wage's alternative to ServSafe draws fire

By Peter Romeo on Nov. 08, 2023

A beta version of the $5 food-safety training program needs to get rid of some bugs, says an expert on the topic. But its producers say the issue is politics, not a dispute over best practices.

Operations

Chicken tenders and commercials drive sales at Chili's

By Joe Guszkowski on Nov. 01, 2023

The chain’s year-over-year traffic turned positive in October, a sign that its turnaround efforts are working. Now the challenge is sustaining it.

Food

Denny's counts on menu tweaks and a to-go push to get it through a traffic slide

By Peter Romeo on Oct. 31, 2023

While considering more virtual concepts, the diner chain plans to roll out a simplified bill of fare next week.

Operations

After nearly 50 years, Pappas Restaurants is still keeping it in the family

By Joe Guszkowski on Oct. 30, 2023

The Houston institution remains proudly family-owned and intent on doing things its own unique way.

Operations

The Cheesecake Factory to open a third bakery facility

By Joe Guszkowski on Oct. 25, 2023

The 37-acre site in southern Indiana will help support the brand’s key dessert business as it opens more restaurants.

Operations

Subway opens its new second headquarters

By Jonathan Maze on Oct. 23, 2023

The new office, in Shelton, Conn., follows the opening of its Miami headquarters in May.

Operations

TGI Fridays wants to become 'more fun than your phone'

By Joe Guszkowski on Oct. 20, 2023

After falling into what new CEO Brandon Coleman called a “sea of sameness,” the storied casual-dining brand is betting things like sushi, mocktails and entertainment will help make it relevant again.

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