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operations

Operations

Struggling Sweetgreen is rethinking its menu pricing

 By Lisa Jennings on Feb. 27, 2026

The fast-casual salad chain's same-store sales plunged 11.5% in the fourth quarter and 7.9% for the year, prompting executives to consider simplifying its cost structure.

Food

Inside the culture and culinary innovation behind First Watch's growth

 By Patricia Cobe on Feb. 20, 2026

A tour of the breakfast-and-lunch concept’s Bradenton, Florida, headquarters, led by Senior VP of Culinary Strategy Shane Schaibly, reveals how company culture powers creativity and success for the 630-unit chain.

Technology

As third-party delivery booms, some restaurants pump the brakes

By Joe Guszkowski on Jan. 30, 2026

Many operators say they are trying to reduce their reliance on services like DoorDash and Uber Eats as they look to improve their profit margins. But the apps can be difficult to quit.

Workforce

Ruby Tuesday faces backlash after firing manager on Christmas

By Joe Guszkowski on Jan. 27, 2026

In a viral TikTok post, the longtime employee said he was fired after closing his restaurant early on Christmas day. The casual-dining chain defended the decision.

Operations

A year after the Los Angeles fires: One restaurant's story

By Lisa Jennings on Jan. 23, 2026

Duke's Malibu survived the catastrophic wildfires, only to be destroyed by a mudslide weeks later. With reopening finally in sight, here's how this iconic restaurant survived.

Financing

Famous Dave's wants to put more restaurants under one roof

By Joe Guszkowski on Jan. 21, 2026

The casual-dining barbecue chain is co-branding with sister concepts Papa Murphy’s and Cold Stone Creamery with the goal of generating more sales from the same footprint.

Operations

Jeff’s Bagel Run: How a 26‑Unit Brand is Rewriting the Bagel Experience

Sponsored content from our partner Jeff's Bagel Run on Jan. 13, 2026

In a category long defined by tradition more than transformation, Jeff’s Bagel Run is quietly reshaping expectations of one of breakfast’s most iconic foods. With 25 open locations across Florida, Nor...

Operations

Hi Neighbor Hospitality Group blends front- and back-of-house expertise to deliver what today's diners want

By Patricia Cobe and Bret Thorn on Jan. 06, 2026

Menu Talk: Partner Tai Ricci shares how the group’s five restaurants craft their menus, service and team culture to cultivate regulars and build success.

Workforce

Red Lobster lays off about 200 restaurant employees

By Joe Guszkowski on Dec. 17, 2025

The casual-dining seafood chain said the job cuts affected less than 1% of its workforce and are intended to streamline operations and pave the way for long-term growth.

Operations

Catering to special dietary needs with RATIONAL

Sponsored content from our partner RATIONAL on Dec. 15, 2025

When UNREFINED meal prep started in Cleveland back in 2021, they needed help ensuring consistent quality for their clientele: people with special dietary needs.

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