Chick-fil-A again tops the industry in service

The quick-service chain finished second overall in a ranking of 300 consumer brands.


Strengthening Consumer Loyalty

If you have noticed consumer traffic slowing down, you’re not alone. Understanding how to appeal to consumers is key to driving future visits and strengthening consumer loyalty.

Five-unit Medium Rare serves one item for one price. “It’s boring,” admits co-founder Mark Bucher, but it works.

A beta version of the $5 food-safety training program needs to get rid of some bugs, says an expert on the topic. But its producers say the issue is politics, not a dispute over best practices.

The chain’s year-over-year traffic turned positive in October, a sign that its turnaround efforts are working. Now the challenge is sustaining it.

While considering more virtual concepts, the diner chain plans to roll out a simplified bill of fare next week.

The Houston institution remains proudly family-owned and intent on doing things its own unique way.

The 37-acre site in southern Indiana will help support the brand’s key dessert business as it opens more restaurants.

The new office, in Shelton, Conn., follows the opening of its Miami headquarters in May.

After falling into what new CEO Brandon Coleman called a “sea of sameness,” the storied casual-dining brand is betting things like sushi, mocktails and entertainment will help make it relevant again.

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