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operations

Emerging Brands

Huckleberry's parent launches a fast-casual quesadilla concept

 By Peter Romeo on Nov. 06, 2024

Press Quesadilla Grill also offers burritos, bowls and salads. It's the fourth concept in the portfolio of Heritage Restaurant Brands.

Leadership

Red Lobster hires Maggiano's exec Larry Konecny as COO

 By Joe Guszkowski on Nov. 05, 2024

The operations expert is the casual-dining seafood chain’s third leadership hire in as many weeks as it embarks on its post-bankruptcy comeback.

Operations

Decades later, Jack in the Box's E. coli outbreak is still being recalled. Here's why

By Peter Romeo on Oct. 31, 2024

Restaurant Rewind: The food-safety crisis was a turning point for the industry. Some say it was a long-overdue wakeup call that still has even giant fast-food chains like McDonald's on edge.

Consumer Trends

Shopping malls find a second life as restaurant destinations

By Patricia Cobe on Oct. 30, 2024

Consumers are returning to malls to seek out favorite restaurant brands, with The Cheesecake Factory and soup dumpling concept Din Tai Fung topping the list, according to Yelp data.

Leadership

Wonder hires Amazon grocery chief Tony Hoggett as COO

By Joe Guszkowski on Oct. 28, 2024

It’s a major hire for the fast-growing food hall/delivery chain, which has ambitions of becoming the Amazon of food.

Technology

A few takeaways from the FSTEC Asia Conference

By Jonathan Maze on Oct. 25, 2024

Dispatch from Singapore: Why the U.S. doesn’t have a superapp, Chuck E. Cheese’s floppy disks, Salad Stop’s digital ledge and other takeaways from the technology conference.

Operations

McDonald's E. coli outbreak prompts onion recalls

By Peter Romeo on Oct. 24, 2024

No traces of the pathogen have been found in the produce, but vendor Taylor Farms and at least one of the distributors it uses, US Foods, have begun a recall.

Technology

The robot revolution is coming, eventually

By Jonathan Maze on Oct. 23, 2024

Dispatch from Singapore: Robots and talk of robots are everywhere at FSTEC Asia, but their actual implementation remains slow. Yet an aging population in Asia is making automation increasingly necessary.

Operations

McDonald's scrambles to avoid a repeat of Chipotle's food-safety beatdown

By Peter Romeo on Oct. 23, 2024

The burger giant is emphasizing that the E. coli outbreak announced Tuesday was traced to an ingredient, not the sort of prep mistakes that set Chipotle back nearly a decade ago.

Financing

Shari's fade followed months of mystery about what was happening

By Peter Romeo on Oct. 22, 2024

Once a notable Northwestern power, the brand had been declining for at least 14 months. Yet it's still not clear how many units remain in operation.

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