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operations

Operations

United Airlines gives grab-and-go lounges a try

The carrier has opened a new convenience-store-like lounge in Denver for members of its elite flyers club.

Leadership

Arby’s names Rita Patel chief marketing officer

Arby’s has named Rita Patel Brand its chief marketing officer (CMO). In her new role, Patel will oversee Arby’s brand strategy, menu and culinary innovation, as well as advertising and integrated ...

The two chains both revealed plans to invest $400 million or more into their businesses, joining a list of companies that have put cash behind revitalization plans.

Michael P. Hoffmann, co-author of “Our Changing Menu,” shares how some well-loved foods and drinks are being threatened and what operators can do about it.

Nicolas Boudet has joined Dairy Queen as chief operating officer, international. In this role, Boudet will lead business in more than 20 countries outside of the U.S. and Canada. His role will include...

Despite Americans’ affinity for frozen treats, the froyo segment has been in a slump. Can brands such as Yogurtland and 16 Handles bring it back from the dead?

The National Restaurant Association has compiled a handbook for operators who want to prepare against floods, blizzards, wildfires and the like. Take our quiz to see if you should order a free copy.

Restaurant employees are more likely to suffer from drug and alcohol abuse than almost any other industry. Explanations for the problem vary, but a big one is denial.

The 205,000-square-foot facility in Marrero, Louisiana, triples the size of the previous center and boosts the broadline distributor's reach across the South.

The pizza chain changed everything from its store design to its new logo. The first unit will open in North Carolina this year.

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