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operations

Operations

United Airlines gives grab-and-go lounges a try

 By Peter Romeo on Nov. 08, 2022

The carrier has opened a new convenience-store-like lounge in Denver for members of its elite flyers club.

Leadership

Arby’s names Rita Patel chief marketing officer

By Reyna Estrada on Oct. 06, 2022

Arby’s has named Rita Patel Brand its chief marketing officer (CMO). In her new role, Patel will oversee Arby’s brand strategy, menu and culinary innovation, as well as advertising and integrated ...

Financing

Will investments by Burger King and Starbucks work? History says yes

By Jonathan Maze on Sep. 16, 2022

The two chains both revealed plans to invest $400 million or more into their businesses, joining a list of companies that have put cash behind revitalization plans.

Food

How climate change is impacting your menu

By Patricia Cobe on Sep. 15, 2022

Michael P. Hoffmann, co-author of “Our Changing Menu,” shares how some well-loved foods and drinks are being threatened and what operators can do about it.

Operations

Dairy Queen names Nicolas Boudet international chief operating officer

By Reyna Estrada on Sep. 14, 2022

Nicolas Boudet has joined Dairy Queen as chief operating officer, international. In this role, Boudet will lead business in more than 20 countries outside of the U.S. and Canada. His role will include...

Food

How frozen yogurt concepts are fighting to remain relevant

By Reyna Estrada on Sep. 14, 2022

Despite Americans’ affinity for frozen treats, the froyo segment has been in a slump. Can brands such as Yogurtland and 16 Handles bring it back from the dead?

Operations

Is your restaurant protected against natural disasters?

By Peter Romeo on Sep. 14, 2022

The National Restaurant Association has compiled a handbook for operators who want to prepare against floods, blizzards, wildfires and the like. Take our quiz to see if you should order a free copy.

Workforce

How restaurants feed a culture of substance abuse

By Peter Romeo, Heather Lalley and Joe Guszkowski on Sep. 13, 2022

Restaurant employees are more likely to suffer from drug and alcohol abuse than almost any other industry. Explanations for the problem vary, but a big one is denial.

Operations

US Foods completes expansion of a massive Louisiana distribution center

By Heather Lalley on Sep. 12, 2022

The 205,000-square-foot facility in Marrero, Louisiana, triples the size of the previous center and boosts the broadline distributor's reach across the South.

Operations

A look at Pizza Inn’s new redesign

By Reyna Estrada on Sep. 12, 2022

The pizza chain changed everything from its store design to its new logo. The first unit will open in North Carolina this year.

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