4. Keep it craveable
Consumers’ key need states play a major role in sourcing food away from home, said Byrne. Expectations range from food taste and quality to pleasant service and order accuracy. However, the top driver by far when it comes to sourcing food away from home is to satisfy a craving, he says, with 34% of consumers saying it’s their primary driver. Facets like experience, health, comfort and convenience pale in comparison, so knowing what consumers crave is key, he explained.