How will an upscale casual chain prepare for a potential flood of post-pandemic customers?
This week’s episode of the Restaurant Business podcast “A Deeper Dive” features Tim McEnery, CEO and founder of Cooper’s Hawk Winery & Restaurants, to talk about the chain’s strategies coming out of quarantine.
Cooper’s Hawk is a unique combination of upscale restaurant and winery. McEnery talks about how the chain survived the pandemic, and how its popular, 500,000-member wine club helped the company through those tough months.
He also talks about how the company is working to staff up as customers come back into restaurants—and the challenges associated with adding workers right now.