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Behind the Menu: The fast casual introduced the curated items to simplify ordering and encourage guests to explore more ingredients.

The fast-food chain has taken 64,000 calls and texts from customers about a variety of issues. The calls are providing crucial information on product innovation, operational improvements and even some broken signs.

A Deeper Dive: Scott Drake, CEO of the eatertainment chain’s parent company CEC Entertainment, joins the restaurant finance podcast to talk about growth and evolution.

The fast-food chicken chain’s first-quarter same-store sales declined by 6.5%, marking its worst performance in about 20 years.