Cultural nuances around language, service, technology, and formality can affect customer satisfaction and likelihood of repeat visits and referrals. In this webinar, scheduled for April 14 at 2 p.m. ET, you’ll learn how developing an understanding for cultural nuance can increase customer comfort, employee engagement, and your bottom line.
Learn from Andre Howell from the Multicultural Foodservice & Hospitality Alliance and Bill Fultz from Heartland Payment Systems on how developing a culture attuned to nuance can improve the customer experience.
In this webinar, you will:
- Gain insight into how being aware of cultural nuance improves the customer experience
- Understand how to assess and appreciate cultural differences in your customer base
- Learn how to support your team members and their customer interaction
Click here to download "How Cultural Intelligence Leads to Customer Comfort."