Boston Market names Randy Miller president

Miller, a 25-year veteran of the fast-casual chain, will work closely with the company’s new owner, Engage Brands.
Boston Market
Photograph: Shutterstock

Boston Market, which was purchased late last month by Engage Brands, has named company veteran Randy Miller as its new president, the company announced Monday.

Miller most recently was chief administrative officer and general counsel for the chain, one of many roles he has held at the fast casual over the last quarter century.

Eric Wyatt, the Golden, Colo.-based brand’s previous CEO, will transition to chief operating officer, the company said.

Miller will work closely with Boston Market’s new owner.

“In my time so far, I have met with many people who are genuinely proud to say that they are a part of history here at Boston Market,” Jay Pandya, managing director of Engage Brands and Boston Market’s chairman, said in a statement. “Randy Miller has been one of these individuals and has played a hey role in our success over the past 25 years. He truly knows Boston Market inside and out.”

Engage Brands is a Pennsylvania-based operator of Pizza Hut and Checkers & Rally’s that’s headed by Pandya, a real estate investor.

Last summer, Boston Market closed 45 of its locations—about 10% of the chain’s total units.

Its systemwide sales declined nearly 10% from 2018 to 2019, according to data from Restaurant Business sister company Technomic. It lost 14% of its units during that time, falling to 390 stores in 2019.

“It’s an exciting and interesting time to be a part of Boston Market, as we continue to innovate our guest experience in the challenging environment we are in,” Miller said in a statement. “In partnership with Jay and the Engage Brands team, we are well positioned to meet this challenge, build on our momentum and expand the Boston Market brand to more American homes.”

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.


Exclusive Content

Consumer Trends

Fast food has lost its reputation as a cheap meal

Years of price hikes are driving consumers to grocery stores and even full-service restaurants, which are now viewed by some as a better deal.


Here’s what an activist investor could push Starbucks to do

The Bottom Line: With the coffee shop chain reportedly talking with an activist investor, here’s a look at some of the potential changes they might demand.


Panera apparently wants to go it alone again

The Bottom Line: The bakery/café chain is reportedly planning to sell Caribou and Einstein Bros. restaurant concepts three years after forming Panera Brands.


More from our partners