Operations

Buffet chain Country Cookin shutters all of its restaurants

The 13-unit chain, headquartered in Virginia, had operated since 1981.
Country Cookin closes
Photo courtesy of Country Cookin Facebook

Country Cookin, a 13-unit buffet chain that opened in 1981, has permanently closed all of its locations, the restaurant announced on social media.

The chain, which is based in Roanoke, Va., shuttered its restaurants on Sunday.

“We are grateful to the many friends, guests and wonderful employees who have been part of our Country Cookin family over the past four decades,” the company posted on Facebook. “We pray for health, safety and a prosperous 2021 for all.”

Buffet chains have been particularly hard hit by the pandemic, with safety restrictions limiting dine-in capacity as well as self-serve operations. Earlier this month, Golden Corral’s largest franchisee declared bankruptcy.

Before it closed, Country Cookin was offering dine-in, takeout and curbside pickup. The off-premise menu featured single meals and family packs. The chain had reopened its salad bars, requiring all diners to wear disposable gloves before serving themselves.

Country Cookin closed for two months at the beginning of the pandemic and laid off hundreds of employees, according to local media reports.

The chain permanently closed two units in September, telling customers on Facebook the decision was made to “enable as many Country Cookin restaurants as possible to remain when the pandemic ends.”

The restaurant noted on social media that its food costs and other operational expenses had skyrocketed since March and that the chain tried to keep its prices low for diners.

Country Cookin was founded by Roger Smith, who started Steer House Restaurants in 1972. Smith grew that concept to a multistate chain before selling it in 1979. Those restaurants faltered, according to Country Cookin’s website, so Smith bought back the Virginia locations and reopened them as Country Cookin in 1981.

The chain continued to grow after Smith’s death in 1988, following its guiding principles of “treat people right, keep the price point low, and serve all-you-can-eat portions of good country food.”

The concept generated a loyal following over its four decades, as evidenced by the hundreds of heartfelt comments customers and former employees left on its social media following the closure announcement.

“My Grandma passed away the other year and this was the only place we would ever go out to eat,” one fan wrote. “We sat in the same booth every time. I loved coming here when I was feeling sad and missing her because it reminded me of her and made me feel better. I am so sad about this.”

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners