Operations

Pret A Manger formulates plan to phase in reopenings in New York City

The grab-and-go chain created new guidelines and formats for its stores to open this week.
Photograph: Shutterstock

Beginning Tuesday, Pret A Manger is initiating its first wave of reopenings in New York City, continually opening more locations on a biweekly basis through May. The goal is to eventually serve the majority of Manhattan customers and neighborhoods. Pret A Manger stores have been closed in New York City since March 17.

The stores will have limited hours and focus exclusively on takeout and delivery. Operating hours are 8:30 a.m. to 3 p.m. for takeout and 10 a.m. to 3 p.m. for delivery, via a partnership with Grubhub/Seamless. In addition, new safety guidelines have been developed that each Pret location must follow upon reopening:

• No more than six customers inside the restaurant at any time. Tape will be applied outside to maintain a 6-foot distance while customers wait to enter.

• Only customers wearing face masks will be allowed to enter.

• Shields will be placed on the till counter to avoid contamination.

• All cutlery, stirrers and napkins will be stored behind the counter and passed to customers on request.

• Only contactless payment will be accepted (Pret app, Apple Pay or credit card).

• Customers will have the option to pack their own bags.

• Hand sanitizer must be available for customer use.

Employees staffing the four locations opening this week will receive an overtime premium of 1½ times their hourly rate.

The chain is also launching Pret Groceries, an on-demand takeout and delivery service. On offer are items such as produce, honey, breads, Pret’s signature granola, quart-sized soups, coffee, tea, milk products and packs of freshly baked cookies. New Yorkers can order groceries and have them delivered to their door within an hour, the chain said.

 

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

The ongoing dangers of third-party delivery

The Bottom Line: The parent company of Tender Greens, which filed for bankruptcy this week, is laying part of the blame on its heavier reliance on delivery orders.

Technology

As restaurant tech consolidates, an ode to the point solution

Tech Check: All-in-one may be all the rage, but there’s value in being a one-trick pony.

Financing

Steak and Ale comes back from the dead, 16 years later

The Bottom Line: Paul Mangiamele has vowed to bring the venerable casual-dining chain back for more than a decade. He finally fulfilled that promise. Here’s a look inside.

Trending

More from our partners