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operations

Workforce

How to recruit and retain employees in a contactless pandemic

The pandemic has intensified two already challenging tasks in the restaurant industry: recruiting and retaining employees.

Financing

Applebee's prepares for the launch of its virtual chicken concept

Neighborhood Wings by Applebee's is currently being tested in 700 locations, with a rollout expected in the first quarter of 2021.

The family chain is providing incentives for franchisees to extend their hours.

The chain will close its restaurants for four hours on Tuesday morning to give its employees time to vote.

Ghost kitchens and other adjustments to new realities are bringing permanent shifts in consumer behavior, according to a new study.

John Schnatter’s critique this week of Papa John’s current management is the latest example of a chain founder sounding off about his successors’ perceived inadequacies as inheritors of the brand. Here are a few more head-turning examples

While still focused on the near-term complications posed by the pandemic, management is experimenting longer-term initiatives such as a beer subscription program.

Restaurants have always had to go the extra mile to win over guests. But in the age of COVID-19—when consumers are dining out and socializing less—it is even more imperative for restaurants to take control of the guest relationship. 

The barbecue brand is aiming for 50 locations, with 25 coming from its recent deal with Johnny Carino's.

Nothing is more important in the restaurant industry right now than guest and staff safety.

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