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Technology

A restaurant tech veteran's next act: AI agents

 By Joe Guszkowski on Oct. 06, 2026

Tech Check: Andy Schwartz sold startups to Toast and Square. Now he’s back with Tandem, which aims to use AI to carry out tasks for operators.

Food

Biscuits are at the heart of Bojangles' menu and culture

 By Patricia Cobe on Oct. 01, 2026

Each restaurant location turns out up to 1,000 fresh-baked biscuits a day, thanks to the skills and pride of the brand’s master biscuit makers. Six of the best competed in Orlando for the 2026 championship.

Technology

'The Thinking Machine' author gives optimistic view of AI, with guardrails

By Lisa Jennings on Sep. 28, 2026

Author Stephen Witt wouldn't trust a robot with a knife just yet. But he sees an autonomous future for restaurants.

Financing

McDonald's and the need for efficiency

By Jonathan Maze on Sep. 28, 2026

The Bottom Line: This week’s edition of the weekly restaurant finance newsletter looks at McDonald’s plan for greater efficiency in its restaurants and why that’s so important.

Operations

How Cava plans to get all restaurants from good to great

By Lisa Jennings on Sep. 16, 2026

The fast-casual chain's CEO says the best way to drive traffic is to be exceptional. About two-thirds of the chain is there, he said. Here are some of the brand's strategies to keep momentum going.

Operations

Papa Johns is adding ‘brand standard coaches’ to help with its turnaround

By Alicia Kelso on Sep. 16, 2026

The coaches are spending time in restaurants training employees to help close the company’s 400-basis point gap between its top and bottom operators.

Operations

Want more website traffic? Update your restaurant hours

By Joe Guszkowski on Sep. 11, 2026

A new report from Marqii finds that simply updating hours can lead to a significant increase in search views.

Technology

Don’t be afraid of AI; learn to use it right

By Bret Thorn on Sep. 07, 2026

Food Writer’s Diary: Like any technology, it can make our jobs easier.

Consumer Trends

Papa Johns fights an uphill battle as its brand perception lags behind pizza rivals

By Alicia Kelso on Sep. 03, 2026

The pizza chain's index score has improved markedly year-over-year, but significant gaps remain in value and customer satisfaction scores compared to top competitors.

Emerging Brands

New York City sandwich shop Alidoro plans its expansion

By Bret Thorn on Sep. 01, 2026

The cult favorite has put systems in place that could bring it to more transit hubs and entirely new markets.

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