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operations

Operations

How restaurants should deal with the threat of an active shooter

An organization of security and loss-prevention experts offers recommendations for how to better protect customers, employees and the business.

Operations

Domino’s plans to roll out a fleet of e-bikes

The two-wheelers hold the promise of making delivery in urban areas more efficient. They’ve also proven to have a labor-recruitment benefit, according to the chain.

Financing

How HMSHost works to get it right inside airports

By Jonathan Maze on Aug. 14, 2019

This week’s edition of "A Deeper Dive" features Steve Johnson, CEO of the massive airport operator.

Leadership

How does Texas Roadhouse stay a front-runner?

By Peter Romeo on Jul. 30, 2019

The chain has been a habitual top performer in casual dining, a segment with far more downs than ups in recent years. What is it doing that competitors don’t?

Leadership

Papa John’s hires McDonald’s veteran to lead operations

By Jonathan Maze on Jul. 08, 2019

The company named Jim Norberg its chief restaurant operations officer.

Operations

How restaurants are optimizing the menu for delivery success

By Patricia Cobe on Jun. 28, 2019

Upgraded packaging is just part of the strategy. Find out what else operators are doing.

Financing

Wingstop is moving its headquarters

By Jonathan Maze on Jun. 25, 2019

The chicken wing chain has purchased a building in the Dallas suburb of Addison, Texas.

Operations

New generation of eco-friendly packaging to be tried by McDonald’s

By Peter Romeo on Jun. 21, 2019

Two “green” stores slated for Canada will feature wood-fiber cup lids that need no straw, along with wooden utensils.

Financing

McDonald’s is testing voice-activated drive-thrus

By Jonathan Maze on Jun. 20, 2019

The company is testing voice-activated ordering, along with automated fry makers and beverage stations, to improve speed and experience.

Operations

Olive Garden tries new off-premise moves

By Peter Romeo on Jun. 20, 2019

The Darden Restaurants holding is still a no-go on small-order delivery, but its catering program is moving within reach of couples.

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