operations

12 reveals from this week’s big restaurant event

The three dozen chains participating in the ICR Conference provided plenty of aha moments. Here’s a sampling of the surprising tidbits that were aired.

Operations

How Dark Kitchens May Impact Your Supply Chain

This concept enables restaurants to open in more industrial and affordable parts of cities without the need for front of house furniture and fixtures because these kitchens streamline the culinary process by delivering directly to customers’ doorsteps.

Financing

2 more C-level executives leave Subway as the brand shrinks

By Jonathan Maze on Jan. 09, 2020

The sandwich giant is the smallest it’s been in a decade after closing a net 1,100 locations in 2019.

Topics

Nearly 25% of third-party deliveries disappoint, study finds

By Peter Romeo on Jan. 09, 2020

So who gets the blame? It depends on the problem.

Operations

Landry’s warns of hacking danger from servers’ errors

By Peter Romeo on Jan. 02, 2020

Waitstaff mistakes could have exposed customer data for 63 concepts.

Financing

2019 saw its share of restaurant bankruptcies

By Jonathan Maze on Dec. 20, 2019

Shifting consumer tastes, delivery, e-commerce, rising wages, legal fights and fast growth all hammered restaurant finances this year.

Workforce

New ruling restores restaurants’ say on who can use their email

By Peter Romeo on Dec. 18, 2019

The decision from the NLRB reverses its policy that employees had the right to use their employers’ email to communicate with co-workers about nonwork matters, including unionization.

Marketing