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12 reveals from this week’s big restaurant event

The three dozen chains participating in the ICR Conference provided plenty of aha moments. Here’s a sampling of the surprising tidbits that were aired.

Operations

How Dark Kitchens May Impact Your Supply Chain

This concept enables restaurants to open in more industrial and affordable parts of cities without the need for front of house furniture and fixtures because these kitchens streamline the culinary process by delivering directly to customers’ doorsteps.

The sandwich giant is the smallest it’s been in a decade after closing a net 1,100 locations in 2019.

So who gets the blame? It depends on the problem.

Waitstaff mistakes could have exposed customer data for 63 concepts.

Shifting consumer tastes, delivery, e-commerce, rising wages, legal fights and fast growth all hammered restaurant finances this year.

The decision from the NLRB reverses its policy that employees had the right to use their employers’ email to communicate with co-workers about nonwork matters, including unionization.

Here are some sleeper stories that could get hearts beating faster.

On this week’s episode of "A Deeper Dive," Barry Wolfe of national retail group Marcus & Millichap discusses real estate trends.

Large operations would need to warn employees at least 60 days beforehand.

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