facebook pixal
OPINIONOperations

What's so special about In-N-Out?

Restaurant Rewind: The uninitiated will be asking themselves that very question when the brand hits the East Coast. Here’s a look at the quirks that have helped make the chain a cult favorite.

If the term “double-double, animal style” is Greek to you, then you’ve likely never stood before a white-uniformed young person in a peaked cap, specifying what sort of onions you want atop your In-N-Out burger.

Plenty of regional chains enjoy a strong local following. In the instance of 75-year-old In-N-Out, we’re clearly talking about a cult—one that makes a hardcore Chick-fil-A fan seem wishy-washy. What is it about an old-line burger chain that inspires such loyalty?

The food is definitely a hook. But part of the appeal is the insider-y feel that comes with knowing the brand’s rich array of peculiarities. What other operation has a thing about palm trees? Or quotes scriptures on its fry sleeves?

Fortunately for you newbies, this week’s edition of our Restaurant Rewind podcast serves as a primer on the peculiarities that have endured the concept to generation after generation of West Coasters. It’s delivered here in anticipation of the chain’s expansion to the East Coast.

There may even be some surprises for the hardest-core current fan.

Tune in for a serving of In-N-Out-speak. Animal-style.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

The better-burger revolution that wasn't

The Bottom Line: Remember when the fast-casual burger business was going to take loads of share from traditional fast-food chains? It never quite got there.

Financing

Here come the restaurant IPOs

The Bottom Line: Cava Group’s filing of its initial public offering documents could be the first of a few industry IPOs this year. But restaurant M&A remains weak.

Marketing

A look inside the Papa Johns test kitchen

The kitchen is the centerpiece of the pizza chain’s new Atlanta headquarters, which makes sense. Innovation has been the centerpiece of the chain’s comeback.

Trending

More from our partners