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Bill Main

Articles by
Bill Main

Page 17

This meeting is called to order!

Successful managers are good communicators... especially in the hospitality business! Yet only 7% of communication is actually heard, understood or acted on. What goes wrong?

How sweet it is

Are you looking for an easy way to boost sales and profits? Desserts are a perfect place to start. More and more restaurant guests want to splurge and indulge in desserts...

Pay grade scales

How do you give raises? Are you influenced by seniority? Is it survival of the cutest? Do you cave in to threats of quitting?

How smart is your business?

The old command control style of management doesn't work anymore.

Are you being served?

We want our guests to receive the best service in town...flawless greeting scripts...impeccable plate placement...perfect pacing...a sincere thank you and invitation to return. We want our servers to deliver that first class service. But is it happening?

Start down the road to recovery

One of the biggest obstacles to recovering from a mistake is that we usually don't know there was a mistake. We need to make it easy for our customers to tell us how to improve.

Are you a recovering restaurateur?

It sounds serious, and it is. Do mistakes happen in your operation?

One on one

In retrospect, it's so clear to me. I didn't own my restaurant. My employees owned my restaurant. They didn't work for me. I worked for them. And the more you conduct your daily routine with that in mind, the more successful you'll be.

If it ain't broke, get ready to fix it

When it comes to equipment maintenance, an ounce of prevention is worth a pound of cure.

Spring cleaning fling

It's the perfect time of year to throw open the windows and clean out the joint. And we aren't just talking about dust bunnies! Why not schedule a house-cleaning party and garage sale?

Image is everything

Your image is made up of thousands of tangible and intangible impressions — menu descriptions, lighting, table top, employee uniforms, even the attitude of your staff.

Don't sweat the small stuff...

Prioritize the most important things you have to do.

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