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Bill Main

Articles by
Bill Main

Page 21

Stop, look, and listen

The minute you walk in the door the barrage begins...a customer got food poisoning, an employee quit, a delivery is wrong, a fire started in the kitchen. And your job as a good foodservice manager is to put out all those fires...

It's report card time!

Here's a list of foodservice and restaurant management terms that every manager should know because it is important to apply the underlying concepts. If you don't know them, then start studying!

And when she got there, the cupboard was bare

Inventory management is always important, but so is server training in how to handle menu items that have "sold out." It's important to remember that items should never "run out."

15 fast food facts just for fun

It's summertime. Warm nights, bar-b-ques, picnics, and casual get togethers fill up the calendar. Dazzle your friends, family and restaurant associates with your knowledge of food.

The most valuable player

I loved playing Little League and Pee Wee football. One year I was a proud member of the Joe's Grill Greyhounds. Another year I was a Gashouse Pizza Pirate. Not until I became a restaurateur did I appreciate the role those restaurants played in my young life.

Help! I need some bodies

Help! Not just any bodies.

Communication

High technology has given us e-mail, voice mail, cell phones, answering machines, pagers, car phones, and digital everything. But we don't seem to be communicating any better.

A cheatsheet on how to motivate your employees

Wouldn't it be helpful to have a list of techniques to keep your employees happy? Well, here are a few techniques you might find especially helpful.

Why spy?

Don't you wish you had eyes in the back of your head, or that you could be a fly on the wall of your restaurant? Ever wonder how your staff performs when you’re not there to keep an eye on things?

What's luck got to do with it?

The pleasure my partner Barbara gets from dining out—relaxing, being waited on, and experiencing new culinary delights—are often lost on her husband, who prefers to eat at home.

Stop throwing money away

I mean this literally. Go in the kitchen. Look in the garbage cans. I guarantee you'll find real money in your 50 gallon garbage cans—also known as the "black hole" of food cost.

Music to my ears

There are many people who work hard to ensure that local, state and national policies and laws benefit and protect the restaurant and hospitality industry. One such group is the National Restaurant Association (NRA).

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