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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 134
Emerging Brands

Barnes & Noble’s foray into full-service restaurants flops

The bottom line for Barnes & Noble Kitchen is “awful,” the bookseller’s founder says.

Operations

From politics to HR practices, restaurant transparency goes beyond the menu

Openness won’t necessarily boost traffic, but being opaque can tarnish a brand.

Financing

Farmer’s Fridge secures $30M for expansion

The company, which sells salads via vending machines, plans to more than double its footprint.

Food

Jimmy John’s rolls out new bread option

The 9-Grain Wheat Sub, the sandwich chain’s first bread shake-up in 20 years, features ancient grains.

Marketing

Incidents at Starbucks and Papa John’s show importance of crisis communications

Public relations experts say it’s key to make sure your restaurant’s crisis plan is in place and updated—at all times.

Marketing

Marketing vet Chris Kuehn becomes CMO of Captain D’s

Chris Kuehn, a veteran chief marketing officer, will take over the CMO role at quick-service seafood chain Captain D’s, the company announced Tuesday.

Operations

Restaurant chains embrace tiered loyalty programs

Operators seek to boost visits and drive check averages by adding complexity to consumer rewards.

Marketing

Has Olive Garden’s Pasta Pass lost its allure?

For the first time in the four years the deal has been offered, we easily managed to score two passes.

Financing

What will Cava and Zoes Kitchen look like if $300M acquisition goes through?

“Everything’s on the table,” Cava CEO Brett Schulman told Restaurant Business.

Workforce

Starbucks tests program allowing employees to split time at nonprofit orgs

The Starbucks Service Fellows program seeks to boost recruitment and retention through social responsibility.

Marketing

4 wild and wacky restaurant marketing gimmicks

Operators seek to go viral with the latest unconventional marketing ploys.

Workforce

Applebee’s, Panera Bread and more vow to erase ‘no-poach’ franchise contracts

They join seven major chains that agreed last month to stop the practice, under threat of a lawsuit.

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