Heather Lalley
Managing editor
Articles by
Heather Lalley
Page 160Operations
Toppers revamps for carryout
The new Toppers prototype—the model for 11 of the 15 units built this year—features a “show kitchen” as well as counter seating that allows guests to watch pizzas being made.
Consumer Trends
5 tools for teaching consumers how to navigate fast casuals
How to make sure diners know where to go and what to do in your limited-service operation.