Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 160
Operations

Toppers revamps for carryout

The new Toppers prototype—the model for 11 of the 15 units built this year—features a “show kitchen” as well as counter seating that allows guests to watch pizzas being made.

Consumer Trends

5 tools for teaching consumers how to navigate fast casuals

How to make sure diners know where to go and what to do in your limited-service operation.

A local landmark, the Big Chicken KFC becomes a sales leader for the chain.

Pay attention to these international brands trying to make their mark on American consumers.

Seattle joins the growing ranks of cities to levy taxes on sugary drinks.

With new restaurant concepts opening (and failing) every day, it can be hard to figure out which brands merit attention. Here are four standouts, the 2017 Emerging Chains of the Year, an elite group that will be honored at the Restaurant Trends & Directions conference next month in Chicago.

More food hall action and poke proliferation in this latest roundup of concepts to scout.

Cleveland Avenue, headed by a former McDonald's CEO, has ties to other emerging concepts.

Why franchising feels like being a mother with 300 children.

Dine—and dash home with stealable ideas.

Here are the concepts making waves in the industry right now.

Hotels are taking risks with high-end dining. Will the gamble pay off?

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