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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 20
Operations

Red Robin's turnaround begins with juicier burgers

The chain is completely overhauling its signature item in an effort to make good on the “Gourmet” in its name.

Leadership

EzCater hires former Lyft exec Ashwin Raj as CEO

Raj will replace Stefania Mallett, who is stepping down. She co-founded the online catering marketplace in 2007.

Operations

Buffalo Wild Wings to drop controversial takeout fee

The 99-cent fee, described as a test, has been the target of customer complaints and even a lawsuit.

Consumer Trends

Diners aren't pleased with service fees: 'You feel like you're paying a cable bill'

Many say they’d be less likely to return to restaurants with a fee, while others say they would tip less or not at all.

Technology

Judge pauses pay hike for NYC delivery workers

Couriers’ $18 hourly wage is on hold after lawsuits from DoorDash, Grubhub and Uber Eats prompted a judge to stay the rule. A hearing is scheduled for later this month.

Technology

Delivery apps have a math problem

Tech Check: The companies say they can’t afford New York’s $18 minimum wage for couriers. That doesn’t bode well for the business's long-term prospects.

Marketing

How restaurants are approaching Threads, Instagram's answer to Twitter

Many brands have already jumped aboard the fast-growing app. Others are waiting to see how things unspool.

Technology

Delivery apps sue NYC over minimum wage hike for couriers

In a pair of lawsuits, DoorDash, Grubhub and Uber Eats warned that the $17.96 hourly wage could cripple the delivery market.

Technology

Are virtual brands dead? The industry weighs in

After enjoying a pandemic boom, delivery-only restaurant concepts are starting to crack. Six stakeholders explain what happened, and what happens next.

Operations

Smokey Bones to trim menu, sharpen service under new president

As COO, Hal Lawlor helped the barbecue chain return to its roots. Now, his target is guest satisfaction. "That elevated expectation is back," he said.

Operations

New CEO of Krystal, Logan's looks to get brands back on track

Josh Kern is working to eliminate distractions and focus on the basics at SPB Hospitality's 16 restaurant brands.

Technology

DoorDash adds loyalty programs as part of app revamp

Restaurants will be able reward frequent users on DoorDash. It’s one of about a dozen updates the delivery company unveiled Tuesday.

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