Lisa Jennings

Executive Editor

Articles by
Lisa Jennings

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Workforce

The understaffing of restaurants is costly, and likely to get worse

A new report by the National Restaurant Association details how lack of staff is not just an inconvenience. It can materially impact growth, service and sales.

Operations

Dog Haus sees a disconnect in traditional franchising. Here's its plan to fix it

The fast-casual chain unveiled a unique new franchising model that seeks to better align franchisors and franchisees. And there's more to come.

P.F. Chang's wants to go public in two years. El Pollo Loco hopes to go international. The leaders of these two very different chains talked at the Restaurant Leadership Conference about how they plan to get there.

The fast-casual chain and its parent Salad Collective have a new CEO that's a familiar face. It also has a reworked menu with bolder flavors and a better value proposition. Will it turn things around?

The 803-unit bundt cake brand was celebrated at the Restaurant Leadership Conference in Phoenix, which continues this week.

The Week in Restaurants: This week’s episode of the weekly restaurant news discussion podcast looks at AI coffee recommendations, pizza challenges, pricing issues and Jersey Mike’s.

Rosto in the New York suburbs is designed to be a "clean ingredient" (mostly) takeout or delivery option. CEO Jonathan Krieger hopes to grow it.

This Utah-based chain is planning to go from three to 10 locations in two years with a hub-and-spoke model.

The 10-unit fast-casual chain clapped back at a lawsuit filed by five franchisees, saying that they were not good operators.

Japan's Motokichi Yukimura has a viral following at his restaurant in Kyoto. He sings, dances and demonstrates a snazzy omelet presentation.

The Week in Restaurants: This week’s episode of the weekly restaurant news discussion podcast looks at the bankruptcy of a Carl’s Jr. franchisee, gas prices, Chick-fil-A and Michelin stars.

A group of current and former franchise operators allege fraud, saying the franchisor misrepresented the viability of the fast-casual business, leaving them stuck with hundreds of thousands in losses.

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