Restaurateurs split on phones at the table

When chef R.J. Cooper was designing his newest restaurant, Gypsy Soul in Merrifield, Va., builders asked if he wanted a cellphone charging station at the hostess desk. His answer:

"No — 100% a no," Cooper said. "We're not the Apple superstore."

Cooper's other restaurant, the exclusive Rogue 24 in Washington, D.C., used to ban cellphones, though he has since relaxed the policy. He says there's no point — customers will break out the phones no matter what.

The issue of cellphones in restaurants — to ban or not to ban — has chefs stewing. Most just live with the disruption. Some even offer to charge phones.

But some prominent restaurateurs are taking a stand.

In Los Angeles, Bucato bans talking on phones and taking pictures. Similarly, D.C. chef Spike Mendelsohn has a no-phones policy at his speakeasy-style Sheppard in Washington.

Cooper says cellphones at the table are "one of the worst dining trends ever," because they distract customers and restaurant workers from the dining experience.

In July, an anonymous Craigslist user claiming to be a restaurant manager posted complaints that customers using their cellphones had increased wait times, because people spent more time on their phones than reading menus. He compared current and 10-year-old security tapes to prove it.

Read the Full Article

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Leadership

Meet the restaurant fixer who now owns Etta

Tech entrepreneur Johann Moonesinghe suddenly finds himself leading a growing group of restaurants. His secret? He doesn't expect to make a profit.

Financing

Looking for the next Chipotle? These 3 chains are already there

The Bottom Line: Wingstop, Raising Cane’s and Jersey Mike’s have broken free from the pack of well-established growth chains. Here’s why this trio stands out.

Financing

For Starbucks, 2 years of change hasn't yielded promised results

The Bottom Line: The coffee shop giant’s sales struggles worsened earlier this year, despite a flurry of efforts to improve operations and employee satisfaction.

Trending

More from our partners