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Workforce

Can restaurants do anything about employees' social media activity?

Dealing with a staffer who posts hateful content is not as simple as it seems, Advice Guy says.

Marketing

Starbucks launches members-only Facebook group to promote its fall beverages

The Leaf Rakers Society group fuels consumer excitement for the coffee chain’s pumpkin-spice offerings.

Marketing

This week’s 5 head-spinning moments: Reviewed and rated

By Peter Romeo on Jun. 15, 2018

What’s more likely to turn heads, the next chapter in Burgerville’s union dealings, or the fourth bun-related restaurant closure of the week? Check out these and the industry’s other jaw-dropping developments of recent days.

Marketing

Customers leak details on Dunkin' Donuts’ new snack program

By Peter Romeo on Apr. 06, 2018

Word spread on social media about a small test of items intended as afternoon add-ons.

Marketing

Wendy’s releases rap album loaded with digs at the competition

By Heather Lalley on Mar. 23, 2018

The “We Beefin’” EP slams McDonald’s, Burger King and others.

Marketing

Texas Roadhouse and Outback Steakhouse square off in Twitter beef

By Heather Lalley on Mar. 22, 2018

The two chains playfully fight it out on social media.

Operations

This week’s restaurant nightmares: D'oh! moments

By Peter Romeo on Jan. 25, 2018

Things can go wrong for restaurants in truly unique ways. Here's a slab of proof, gathered from just the last few days.

Marketing

A painful PR lesson from D.C.’s Tadich Grill

By Peter Romeo on Jan. 09, 2018

The situation also underscored the importance of finding the right partner, according to the parties involved.

Workforce

Steal these Instagram ideas from colleges

By Alaina Lancaster on Dec. 20, 2017

College operators are trying these tactics to appeal to potential job applicants

Marketing

Papa John’s backpedals on NFL stance

By Peter Romeo on Nov. 15, 2017

The chain said it was talking about business but may have given the impression it was insensitive to both sides in the controversy.