social media

Chicagoland chain Dollop Coffee Co. defends customer-only restroom policy

By Lisa Jennings on Sep. 05, 2023

The local chain prompted a social media firestorm after two police officers were declined restroom access because they were not customers. It wasn't meant to be political, the CEO said, but it soon became political.

Premium

Marketing

For cookie chains, the future is looking sweet

By Reyna Estrada on Dec. 15, 2022

With demand for cookies skyrocketing, cookie-focused concepts have been fighting to differentiate themselves in the market.

Marketing

TikTok is having a big influence on where millennials eat

By Joe Guszkowski on Oct. 25, 2022

More than half of users in that generation said they’ve visited a restaurant after seeing it on the app, according to a new survey.

Marketing

Chipotle gets a PR boost from Korean boy band BTS

By Heather Lalley on Jan. 25, 2022

Members of the band were caught on video enjoying the fast casual’s food for the first time, prompting Chipotle to temporarily change its name on Twitter and hand out 7,000 free meals.

Marketing

Snapchat is taking over an NYC Shake Shack

By Heather Lalley on Oct. 18, 2021

The four-day Snap Shack activation will feature augmented reality, custom merchandise and other interactive marketing tie-ins.

Food

Culver’s will serve a giant cheese curd burger

By Patricia Cobe on Oct. 07, 2021

An April Fool’s joke turned into a one-day limited-time offer due to popular demand.

Marketing

With Facebook and Instagram down, restaurant marketers get creative

By Heather Lalley on Oct. 04, 2021

Chain social marketers from Dunkin’ to Cava delivered some humor to Twitter Monday to engage with customers during the outage.

Marketing

Chipotle is rethinking its relationship with digital influencers

By Heather Lalley on Sep. 09, 2021

The fast casual is creating the Chipotle Creator Class, using TikTok to promote the program, with plans to “redefine the traditionally transactional relationship” between a brand and influencers.

Marketing