social media

Yelp restaurant reviews identify food poisoning outbreaks, researchers say

May 23, 2014

A new study by the Centers for Disease Control and Prevention finds that Yelp postings can be an effective way for health officials to detect food-safety lapse.

How to shoot your food and 'kill it'

By Lindsey Ramsey on May 01, 2014

Five tips for creating great food photos for social media marketing.

Brand of the day: Burger King finds 15 ways to handle the same hurt feelings on Twitter

Sep. 25, 2014

A look at the chain’s various responses to customers’ dismay over the disappearance of Chicken Fries.

Consumer Trends

Tech at the table?

By Kelly Killian on Apr. 07, 2014

Restaurants’ policies try to keep up with the times.

How to get travelers in the door

By Lesley Porcelli on Apr. 11, 2014

Tourism dollars are crucial for restaurants. Here's how to get travelers to walk through your door.

The week’s 5 head-spinning moments: Fear and loathing edition

By Peter Romeo on Apr. 11, 2014

Nothing grabs attention like the fear of being poisoned at restaurants that are worshipped for their quality. Unless you’re talking about a vegan restaurant with ties to a cannibal.

The week’s 5 head-spinning moments: Servers under siege

By Peter Romeo on May 09, 2014

Many industry savants see service as the area where restaurants can distinguish themselves. Then why are so many trying to cut server-customer interaction?

Yelp turns up the heat on restaurant-reservation sites

May 14, 2014

On Tuesday, the online reviews site launched a free reservations tool that could have OpenTable and others worried.

Post-NRA Show attitude adjustments

By Peter Romeo on May 20, 2014

If colleagues attended the NRA Show and you didn’t, grant them some deep-thought time. They’re likely grappling with new necessities that mandate changes in their attitudes and ways of doing business. You may want to sit at their feet and get a download, Grasshopper.

Why 'female friendly' restaurants are making women unhappy

May 08, 2014

Pundits and social-media observers are loudly wondering if skewing a restaurant toward women is really sexism with bar service.

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