Technology

Applebee's franchisee confirms its POS system was hacked

An Applebee’s franchisee has confirmed that some customers of its 167 restaurants may have had their credit or debit card information swiped by hackers in a breach of the operator’s POS system.

RMH Holdings stresses in an alert posted on its website that the break-in was limited to its restaurants and did not extend to the rest of the nearly-2,000-store Applebee’s system. It explains that malware was installed in its POS system, which serves only the RMH restaurants.

The franchisee also notes that the breach was limited to specific locations and dates, and invites customers to call for more information on whether their data was vulnerable.

The exposed information includes guests’ names, credit card numbers and expiration dates, and card verification codes.

The breach was discovered on Feb. 13. The website notice went live on March 2.

RMH said it has launched an investigation and is taking steps to avert a repeat of the problem.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners