Self-service kiosks can make ordering and payment easy for busy limited-service customers, and they may still benefit from a novelty factor in some markets. Not to mention that kiosks can ease labor demands for operators. But the majority of consumers are at least somewhat skeptical—they want the convenience, but don’t necessarily want to help solve for minimum-wage pressures.
New Jersey stiffens penalties for employers, new overtime rules are percolating on several fronts, New Mexico operators fight paid sick leave in controversial fashion and Washington keeps up the pressure on anti-poaching policies.
