4. Be on the offensive
At a few locations, the Iron Hill team doesn’t wait for referrals to pour in—instead, it arms employees with business cards that serve as invitations to apply. Iron Hill staff can hand out the cards when they good get service at a restaurant or when they think their friends would be a good fit at the operation, Serva says. The cards contain a space for the employee to write their name and instructions on how to submit an application.
Iron Hill also isn’t quiet about its employee referral program, plugging it from day one. The chain spotlights the program in staff orientation, in its employee handbook and even in its new hire documentation.