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high-tech

Operations

Why restaurants should be nervous about Amazon Fresh

 By Heather Lalley on Jul. 14, 2022

The swiftly expanding grocery chain, which opened two new stores Wednesday, offers high convenience, low prices and a vast selection of ready-to-eat food.

Operations

Inside the new Starbucks/Amazon Go hybrid in NYC

 By Patricia Cobe on Nov. 22, 2021

The store offers a high-tech, contactless experience in what Starbucks bills as a comfortable “third place” environment. But does it deliver on both?

Technology

Curbside service shifts into the fast lane

By Peter Romeo on Sep. 22, 2020

Delivery was supposed to be the big gainer of the pandemic. But operators have discovered that an old service coupled with new technology is what they’re seeing as a greater sales opportunity.

Operations

Restaurants tap low- and high-tech solutions to smooth operations during the pandemic

By Patricia Cobe on Aug. 19, 2020

Operators share the innovations that are getting them through these challenging times.

Technology

3 new concepts swapping servers for robots

By Heather Lalley on May 13, 2019

It's too early to tell whether robot servers will translate into cost savings, but a few operators are embracing their automated employees.

Emerging Brands

High-tech meets high style at SingleThread

By Lauren Hallow on Jan. 10, 2017

Billed as the "Biggest Opening of 2016" when it launched in December, SingleThread is a fine-dining concept dedicated to the details, from an in-depth surveillance system to condensationless water cups.

Technology

When an 800-pound gorilla delivers

By Peter Romeo on Jun. 05, 2017

McDonald's revealed last week that the benefits of delivery and new technology run deeper than its financial results suggest. Here's a look at some of the results that hold deep implication—for the industry, and for any concept looking to take the same path.

Technology

What consumers want out of restaurant tech

By Jackson Lewis on Jan. 25, 2017

Consumer preferences are changing when it comes to in-restaurant tech and online services.

Operations

This week’s 5 head-spinning moments: Seat belt required

By Peter Romeo on May 19, 2017

A powerful chain is poking a toe into breakfast, a new restaurant job is taking shape, a wave of restaurant IPOs appear to be on the horizon, and not every brand sees magic in order-ahead apps.

Workforce

How to teach cybersecurity to a restaurant staff

By Alaina Lancaster on Jul. 08, 2017

Here are three ways to help employees lock down cracks in security protocols.