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human resources

Workforce

6 ways to handle workplace bullying

 By Alaina Lancaster on Jan. 27, 2017

Women react to harassment at work differently than their male counterparts, a recent study shows. Here’s how operators are creating cultures that squash bullying while retaining and nurturing talent.

Operations

Plugging the talent drain

 By Peter Romeo on Aug. 22, 2017

The warning flare was fired during our Restaurant Trends & Directions conference in Chicago, when many a QSR manager might have been wondering why they weren’t getting as many summer job candidates as they had in the past.

Operations

NY looks to end tip credit

By Peter Romeo on Dec. 18, 2017

Gov. Cuomo has set a rollback as one of his priorities for 2018.

Workforce

4 ways to ensure bullies don’t bring down your operation

By Alaina Lancaster on Mar. 20, 2017

How operators are crushing workplace bullying and fostering female talent.

Workforce

Why these restaurants double as universities

By Alaina Lancaster on Sep. 01, 2017

And what you can steal from their lesson plans.

Leadership

Mario Batali’s self-imposed new nightmare

By Peter Romeo on Dec. 20, 2017

The chef and restaurateur hurt his own cause by not stopping with an apology to fans.

Workforce

5 ways to reduce kitchen stress

By Alaina Lancaster on Apr. 07, 2017

Operators say a calmer kitchen can lead to higher productivity and happier employees. Here are their tips for reducing heat in the back of house.

Workforce

How restaurants are engaging workers with individualized development plans

By Alaina Lancaster on Sep. 15, 2017

Check out how restaurants are tailoring custom career opportunities for employees.

Workforce

5 secrets to industry-leading staff retention rates

By Alaina Lancaster on Jan. 26, 2018

In 36 years at Pal’s Sudden Service, CEO Thom Crosby has only lost seven general managers across 26 units. Check out the chain’s approach to crushing employee turnover.

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